Refund Policy

Last updated: 11 September 2026

Neurodiversity Communication Institute · Via San Lorenzo 80, 34077 Ronchi dei Legionari (GO), Italy · VAT IT01265180313 · info@nciglp.com

1. What we sell

Every product sold on nciglp.com is a digital download. After payment, a download link is sent to the email address you used at checkout, normally within a few seconds. Nothing is shipped to you, and nothing can be physically returned.

2. If something is wrong with your download

This is the fastest route and it applies to every customer, in every country, with no time limit beyond what is reasonable.

your download link did not arrive, expired, or does not work
a file is corrupted, incomplete, or will not open
you were charged more than once for the same order
the product is materially different from how it is described on this website

Tell us your order number and what happened. We will resend, repair or replace the file. If we cannot resolve the problem, we will refund you in full.

3. Change of mind

Because these are digital files that are delivered and downloadable immediately, we do not offer refunds simply because you have changed your mind, except where the law of your country gives you that right. Section 4 sets out where it does.

4. Customers in the United Kingdom and the EU/EEA

If you are a consumer resident in the United Kingdom or the EU/EEA, you have a statutory right to cancel a distance purchase within 14 days, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK, and under Directive 2011/83/EU as transposed in your country in the EU/EEA. This right applies in addition to Section 2 and is not affected by Section 3.

To cancel, email info@nciglp.com within 14 days of your purchase from the address you ordered with, stating your order number and that you wish to cancel. You do not need to give a reason. We will refund you in full within 14 days of receiving your notice.

On cancelling, your licence to use the material ends and you must stop using it and delete any copies you have downloaded or printed.

5. Customers in Australia

Nothing in this policy excludes, restricts or modifies the consumer guarantees that apply under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Australian law does not require a refund where you have simply changed your mind.

6. Customers in the United States, Canada and elsewhere

Your statutory rights vary by country, state and province and are not affected by this policy. Section 2 applies to you in full.

7. How refunds are paid

Approved refunds are issued to the original payment method, in the currency of the original transaction, within 14 days of approval. Your bank or card issuer may take a few additional days to show the credit. Once a refund is issued, your licence to use the material ends and any download links are deactivated.

8. Before opening a payment dispute

If something has gone wrong, please email us first. We answer every message, and a direct refund reaches you faster than a dispute through your card issuer.

9. Contact

Neurodiversity Communication Institute
Via San Lorenzo 80, 34077 Ronchi dei Legionari (GO), Italy
Email: info@nciglp.com
VAT: IT01265180313